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Co-op Call Center Supervisors Roundtable
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11/1/2017
When: November 1, 2017
See event details.
Where: MREA
11640 73rd Ave N
Maple Grove, Minnesota  55369
United States
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Co-op Call Center Supervisors Roundtable

Wednesday, November 1, 2017, 9:30-3:00pm

MREA Conference Room

11640 73rd Ave. N., Maple Grove
 

This roundtable meeting is a new opportunity for co-op member service employees to focus on all of the aspects of offering member service through the co-ops’ call center. It will allow collaboration on how customer service managers, billing supervisors at other electric cooperatives handle:

·        call volume

·        tracking and stats

·        staffing

·        online forms & member email correspondence

·        live chat

·        staff training

·        member satisfaction

·        after call surveys

·        disconnects

·        technology

·        and much more, including what you bring to discuss.

 

Who Should Attend

Member/member service managers, customer service managers, billing supervisors. Customer/member service leads. NOTE: Please feel free to share this with others you know who would be interested and benefit from learning. Contact MREA and request to be added to the ‘Call Center Supervisors’ group.

 

 

Schedule At-A-Glance

9:30     Session begins

12:00   Group lunch provided

1:00     Session resumes

3:00     Adjourn

 

Cost

MREA Education Program Members: $99

Non-MREA Education Program Members: $149

 


Area Hotel Options
http://www.mrea.org/contact-us-2/maple-grove-area-hotels/

 

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