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Leadership Training: Module 1
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 Export to Your Calendar 1/23/2018 to 1/24/2018
When: January 23 - 24, 2018
Minnkota Only Training
Where: Map this event »
Minnkota Power Cooperative
5301 32nd Ave S
Grand Forks, North Dakota  58201
United States
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Online registration is available until: 1/23/2018
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MINNKOTA ONLY TRAINING - NOT OPEN FOR ONLINE REGISTRATION


LEADERSHIP TRAINING -
MODULE 1: YOUR ROLE AS A GENUINE LEADER
Time 8:30am-4:30pm


Reality in today’s workplace means that people must be able to quickly absorb and share an overwhelming amount of information each day. In doing so, they must understand and adapt to a variety of coworkers and customers and be able to influence organizational success. Good communication skills depend on the relationships we have with others and contribute to a productive environment.

  • Understanding Yourself and Others Look at a framework for human behavior and increase knowledge of your unique behavioral pattern as well as appreciate the behavioral styles of others. This approach will help you create an environment that will contribute to everyone’s success.
  • Listening in a Hectic World Learn to make conscious and deliberate choices about how to focus your time and attention in order to consistently extract what you need from listening situations and opportunities.
  • Speaking to Influence Others Consider strategies and approaches for ensuring that what you say to others has the greatest possible impact in the most efficient way.
  • The Customer Relationship – Internal and External Explore the nature of customer expectations and the role employees play in creating customer loyalty.  Understand the relationship of internal customers and work environment to customer service. Apply customer relations strategies and positive language to provide high levels of service.

CERTIFICATION
The program certification includes seventeen (17) individual modules designed to be completed by attending four consecutive, two-day sessions. These sessions are offered once or twice each year (as necessary) over a two-year period. Because the modules need not be taken in sequence, a participant may stop or miss a session if an emergency prevents regular attendance, and re-enter when space in the program is available.

 

The Basic Principles: Building Trust Under Pressure is a pre-requisite for all other modules. This is scheduled prior to some of the modules to allow new participants to begin the program. Subsequent modules may be taken in any sequence.

 

First timers must complete Basic Principles. Modules 1 - 4 may be taken in any order.

 

PRESENTATION & MATERIALS
Class size is limited to 20 people to provide maximum opportunity for participants to benefit from the instructor-led multi-media activities. Each participant receives a binder containing workbooks for each skill unit, including observation and planning forms. MREA will also be incorporating some on-line discussion groups in between the modules to keep the learning fresh and relevant.

INSTRUCTOR
Eloise Thorson, Customized Training Representative from Central Lakes College in Staples, has customized this series for electric cooperatives and has been teaching the course for MREA since 1996. Her expertise has resulted in over 200 co-op employees from over 30 cooperatives to become certified in leadership.

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