Community Search
Contact Us   |   Sign In   |   Join
Community Search
Office Support Professionals Conference
View Registrations Tell a Friend About This EventTell a Friend

5/8/2019 to 5/9/2019
When: May 8 - 9, 2019
See event details.
Where: Pier B Resort
800 W. Railroad St.
Duluth, Minnesota  55802
United States
Contact: Gayle Karol, Marketing & Event Coordinator

Online registration is closed.
« Go to Upcoming Event List  

Office Support Professionals Conference

May 8-9 (W 10-3, Th 8:30-11:45)
Pier B Resort
800 W Railroad St., Duluth

Download brochure


Wednesday, May 8

9:30  Registration, light continental breakfast

10-10:15   Welcome / Introductions


10:15-12:00   Head On: Courage to Have Challenging Conversations

Janel Anderson, PHD, Workplace Communication Expert, changes the way people interact at work and at home with her ground-breaking keynote on the conflicts (and resolutions!) that are inevitable. Imagine if everyone in your organization could resolve conflicts quickly and effectively, without defensiveness. You will boost morale and save time and money, and reinforce a positive work culture.

  • Gain confidence in addressing difficult people and situations
  • Resolve conflicts before they escalate
  • Transform resistance into productive conclusions

12-1  Lunch

1-3:00  Office Support Professionals Round table
Topics to include but not limited to:

  ·  Share examples of projects your co-op has rolled out - what has worked and what hasn't

  ·  Dealing with superiors, co-workers and ethics - including your board

  ·  Software or tools that have made your job easier

  ·  Work order processes

  ·  What records to keep and how long to keep them

  ·  How do other co-ops utilize retention policies?

  ·  And more!

3:30 (bus pickup) - 6 or 7ish Off-site activity - FITGER’S BREWHOUSE TOUR (4:00)
A little touring, a little networking, a little tasting (keep the glass), light appetizers.  Optional dinner as group (cost on your own).
Return bus schedule:
    5:30    Pickup at Fitger’s / then drop off at Pier B (1st of 4 return trips)
    6:00    Pickup at Fitger’s / then drop off at Pier B (2nd of 4 return trips)
    6:30    Pickup at Fitger’s / then drop off at Pier B (3rd of 4 return trips)
    7:00    Last pickup at Fitger’s / then drop off at Pier B (last of 4 return trips)

Thursday, May 9
Finance for the non-finance co-op employee
Mark Bakk, director of finance and administration, Lake Country Power

9:30-9:45  Break

9:45-10:45  Four things we shouldn't say about accidents
Lidia Dilley Jacobson, director of safety and loss control, MREA

10:45-11:45  Cybersecurity – we all play a role in protecting our cooperatives
Ty Houglum,
manager, information technology, East Central Energy


Who Should Attend 
Office Support Professionals--Administrative assistants, receptionists, customer service representatives, accounting clerks, operations assistants and anyone who manages projects of any size.

$373 / $473



Pier B Resort, 800 W Railroad St., Duluth 
Two queen beds or one king bed and a view of the Duluth skyline for $129.00 or
One king bed with a view of the Duluth harbor for $149.00.
The rates are per room, per night, plus tax and a 6% resort fee.
Call 218-481-8888 and ask for the discounted MREA room block rate.

Association Management Software Powered by YourMembership  ::  Legal