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Office Support Professionals Conference
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 Export to Your Calendar 5/8/2019 to 5/9/2019
When: May 8 - 9, 2019
See event details.
Where: Map this event »
Pier B Resort
800 W. Railroad St.
Duluth, Minnesota  55802
United States
Contact: Gayle Karol, Marketing & Event Coordinator

Online registration is available until: 5/2/2019
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Office Support Professionals Conference

May 8-9 (W 10-4, Th 8-11:30)
Pier B Resort
800 W Railroad St., Duluth

With pre-conference:
May 7 (T  9-4)  Emphasizing Empathy: Communicating with Passion, Compassion and Concern



Wednesday, May 8
   Head On: Courage to Have Challenging Conversations

Janel Anderson, PHD, changes the way people interact at work and at home with her ground-breaking keynote on the conflicts (and resolutions!) that are inevitable. Imagine if everyone in your organization could resolve conflicts quickly and effectively, without defensiveness. You will boost morale and save time and money, and reinforce a positive work culture.

  • Gain confidence in addressing difficult people and situations
  • Resolve conflicts before they escalate
  • Transform resistance into productive conclusions

12-1  Lunch

1-3:00  Office Support Professionals Round table
Potential topics (per last year's evaluations)

  ·  Anything on dealing with superiors / coworkers and ethics

  ·  Organizational ideas

  ·  Topics that pertain to office support

  ·  Time management

  ·  Speakers from other co-ops - projects they have rolled out - what worked and what didn't

  ·  Work order process

  ·  What records to keep and how long to keep

  ·  Outlook Tips and Techniques: Survive an Avalanche of Email

(Please send other topics to discuss to

3-5:00 Off-site activity (Fitger's Brewhouse tour)

Dinner as a group or on your own

Thursday, May 9
Finance for the non-finance co-op employee
Mark Bakk, director of finance and administration, Lake Country Power

9:30-9:45  Break

9:45-10:45  Four things we shouldn't say about accidents
Lidia Dilley Jacobson, director of safety and loss control, MREA

10:45-11:45  Cybersecurity – we all play a role in protecting our cooperatives
Ty Houglum,
manager, information technology, East Central Energy


Who Should Attend 
Office Support Professionals--Administrative Assistants, Receptionists, Customer Service Representatives, Accounting Clerks, Operations Assistants and anyone who manages projects of any size.

$373 / $473



Pier B Resort, 800 W Railroad St., Duluth 
Two queen beds or one king bed and a view of the Duluth skyline for $129.00 or
One king bed with a view of the Duluth harbor for $149.00.
The rates are per room, per night, plus tax and a 6% resort fee.
Call 218-481-8888 and ask for the discounted MREA room block rate.

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