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Co-op Call Center Supervisors Roundtable
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When: October 30, 2018
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Where: Minnesota Rural Electric Association
11640 73rd Ave. N.
Maple Grove, Minnesota  55369
United States
Contact: Gayle Karol, Marketing & Event Coordinator

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Co-op Call Center Supervisors Roundtable

Tuesday October 30, 2018, 9:30a - 3:00p

MREA Board Room, Maple Grove

Who should attend
Customer/member service managers, customer service managers, billing supervisors. Customer/member service leads.
NOTE: Please feel free to share this with others you know who would be interested and benefit from learning. Contact MREA and request to be added to the ‘Call Center Supervisors’ group.



9:00 am

Continental breakfast

9:30 am

Welcome & Introductions

9:45 am

Roundtable (see below)

11:00 am


11:15 am

Roundtable continued

12:00 pm


12:45 pm

Roundtable continued

3:00 pm

Takeaways, future meetings, evaluation

3:30 pm




Roundtable format

1.      During introductions, we'll go around the room and ask what each co-op is currently working on, please come prepared with 2-3 topics. 

2.      After creating our list, each person has 3 votes. 

3.      The topics with the most votes get discussed first, and we will move down our list throughout the day, as time allows.



Education Members                               $109

Non-Education Program Members       $159

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