Community Search
Contact   |   News
Community Search
ONLINE: Collections & Disconnects Conference
Register View Registrations Tell a Friend About This EventTell a Friend
 

 Export to Your Calendar 10/27/2020 to 10/28/2020
When: October 27-28, 2020
9:00 am
Where: ONLINE
Minnesota
United States
Contact: Karen Miller, Event & Membership Coordinator
763-424-7245


Online registration is available until: 10/27/2020
« Go to Upcoming Event List  

COLLECTIONS AND DISCONNECTS CONFERENCE
October 27-28, 2020 (T 8:30-11:45, W 8-11:30)

Day 1
8:30a      Disconnects during COVID-19: Joyce Peppin, MREA
9:30a      Energy Assistance Programs: Jon Brown, MNDOC
10:30a    Roundtable discussion Part 1: Facilitator Shannon Klinker
11:45a    Adjourn

Day 2
8:00a      PUC Cold weather rule: Dan Lipschultz, MREA
9:00a      Bankruptcy: Chad Felstul, Pemberton Law
10:00a    Roundtable discussion Part 2: Joyce Peppin, MREA
11:30a    Adjourn


WHO SHOULD ATTEND
Utility employees with credit and collection responsibilities, member service representatives

 

Customer Service Collections and Disconnects are truly one of the most challenging tasks in your co-op. You have to collect a delinquent account from a member who is probably already experiencing financial stresses from other collectors, a dealing with "life’s worries."  How to combine customer service with the "get-it done” demands of your position are often a great challenge. In past years, we have offered credit and collections training, skip tracing, customer service training and policy comparison. The group has recently expressed the desire for a conference style session, to also include the valuable round-table time.

PRICE
$109

more Member Only News
There are currently no news items posted.
Association Management Software Powered by YourMembership  ::  Legal