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ONLINE: Collections & Disconnects Conference
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 Export to Your Calendar 10/27/2020 to 10/28/2020
When: October 27-28, 2020
9:00 am
United States
Contact: Karen Miller, Event & Membership Coordinator

Online registration is available until: 10/27/2020
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October 27-28, 2020 (T 8:30-11:45, W 8-11:30)

Day 1
8:30a      Disconnects during COVID-19: Joyce Peppin, MREA
9:30a      Energy Assistance Programs: Jon Brown, MNDOC
10:30a    Roundtable discussion Part 1: Facilitator Shannon Klinker
11:45a    Adjourn

Day 2
8:00a      PUC Cold weather rule: Dan Lipschultz, MREA
9:00a      Bankruptcy: Chad Felstul, Pemberton Law
10:00a    Roundtable discussion Part 2: Joyce Peppin, MREA
11:30a    Adjourn

Utility employees with credit and collection responsibilities, member service representatives


Customer Service Collections and Disconnects are truly one of the most challenging tasks in your co-op. You have to collect a delinquent account from a member who is probably already experiencing financial stresses from other collectors, a dealing with "life’s worries."  How to combine customer service with the "get-it done” demands of your position are often a great challenge. In past years, we have offered credit and collections training, skip tracing, customer service training and policy comparison. The group has recently expressed the desire for a conference style session, to also include the valuable round-table time.


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