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Collections & Disconnects Conference
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 Export to Your Calendar 9/16/2020 to 9/17/2020
When: September 16-17, 2020
9:00 am
Where: Best Western Plus Kelly Inn
100 Fourth Ave S
St. Cloud, Minnesota  56301
United States
Contact: Karen Miller, Event & Membership Coordinator
763-424-7245


Online registration is available until: 9/16/2020
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COLLECTIONS AND DISCONNECTS CONFERENCE
September 16-17 (W 9-4, Th 8:30-11:30)
Best Western Plus Kelly Inn, St. Cloud

WHO SHOULD ATTEND
Utility employees with credit and collection responsibilities, member service representatives

 

Customer Service Collections and Disconnects are truly one of the most challenging tasks in your co-op. You have to collect a delinquent account from a member who is probably already experiencing financial stresses from other collectors, a dealing with "life’s worries."  How to combine customer service with the "get-it done” demands of your position are often a great challenge. In past years, we have offered credit and collections training, skip tracing, customer service training and policy comparison. The group has recently expressed the desire for a conference style session, to also include the valuable round-table time.

Day 1 – Wednesday, September 16


Day 2 – Thursday, September 19: Open Roundtable

PRICE
Members: $296
Non-Members: $362


HOTEL

BEST WESTERN PLUS Kelly Inn
100 4th Ave. S., St. Cloud, MN  56301 

320-253-0606

$91/night


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