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REMA Member Services Summer Conference
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REMA Member Services Summer Conference

6/13/2018 to 6/15/2018
When: June 13 - 15, 2018
See event details.
Where: Grand View Lodge
23521 Nokomis Ave.
Nisswa, Minnesota  56468
United States

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REMA Member Services June Conference



The REMA Member Services meetings are always an excellent opportunity to network with your peers from co-ops around the state to discuss what's going on in the key accounts, public relations and communications areas of the cooperative. Whether this involves rate increases or educating customers, you are on the front line when it comes to customers. The tips and practices taught at this meeting will be helpful for your work back at your cooperative. 


Pre-conference Training

Wednesday, June 13

8:30-11:30 am                            NISC Member Engagement Tools – Norway Room
8:00 registration, 8:30-Noon     Great River Energy Member Service Meeting with lunch at noon




Wednesday, June 13 - Technical Track Day, Norway Room

12:30       REMA Registration Opens – Norway Lobby
1:00         Conference Welcome – Jeremy Lindemann, REMA Member Services President and
Frank “Chip” Soukup, Grandview Lodge, Director of Marketing

1:10         DOE commercial vs. residential water heaters as it relates to the DOE legislation Tim Gaughan, Region Manager - Utilities, Rheem Manufacturing Company

2:00         Emerging technologies, batteries, and an overview of NRTC – Steve Hanson, NRTC, Laura Caspari and Bill Francis, SoCore Energy
3:00         Home Automation Systems: Energy Management and Co-op Revenue-Generation Opportunities, Anthony Mallberg, Pulsar Halo

4:30         Adjourn


Thursday, June 14, Norway Room

8:00          Separate yourself from the negative – Kit Welchlin, Welchlin Communication Strategies

9:00          The Lexicon Project – It’s not what we say, it’s what our members hear - Will Howard, Director, maslansky + partners
10:00        Break - Norway Lobby
10:10        Workplace organization – Kit Welchlin          
11:00        MREA Member Community &
Legislative Update - Jenny Glumack, MREA Manager of Legislative Affairs
12:00        Lunch
- Heritage Room
12:00    MN Touchstone Energy meeting - Go through the REMA MS buffet line and bring lunch to the Headwaters private dining room, lower level of main lodge

1:00-3:00  Building a key account culture with a break at 1:45 – Jeremy Woeste, Member Media Coordinator, Basin Electric Association

3:30          Full Group Activity: Grand View Photo Scavenger Hunt sponsored by Dairyland Power
Evening Pontoon Rides sponsored by CRC and Rheem

Friday, June 15 - Communication Day, Norway Room

8:30         Cyber Security, fraud and scams – Jeff Hanson, Minnesota Valley Electric Cooperative

9:35         Full Group Discussion: Member packets, communicating with members with text, high energy bills, etc.

                  – Dan Otteson, Sr. Regional Business Manager, Cooperative Response Center, Inc.

                  – Amanda Groethe and Whitney Ditlevson, Stearns Electric cross-country EV trip to Connect Conference

10:30       The Power of Visual Communication - Jen Wheeler, Graphic Designer, National Rural Electric Cooperative Association

11:45       Wrap-up, Evaluations & Adjourn

Grand View Lodge, 23521 Nokomis Ave., Nisswa, MN 56468  866-801-2951

To accommodate everyone in our room block, the resort is requesting we divide our block between the regular single bedroom units ($219.20 per person/per night) rooms and the multi-bedroom cabins ($182.45 per person/per night). And although we recognize most of you like your privacy and are accustomed to your own hotel room, there are benefits to staying in the multi-bedroom cabins.


Each attendee would have their own private bedroom and bathroom and would share living space with your cabin mates.  These are great units for networking and team building.

Here are a couple links to the multi-bedroom cabins to give you an idea of the accommodations.

Main property cabins:

Roy Villas:


Please consider making or changing your accommodations to the multi-bedroom cabin.

To make a reservation, click this link:

To change a reservation contact:

Tracey DeChaine


Phone: 218-963-8737

About the Rural Electric Management Association (REMA)
For more information, call 866-801-2951 or visit

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