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Collections & Disconnects Conference
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9/19/2018 to 9/20/2018
When: September 19 - 20, 2018
See event details.
100 4th Ave. S.
St. Cloud, Minnesota  56301
United States
Contact: Gayle Karol, Marketing & Event Coordinator

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Collections and Disconnects Conference
September 19-20, 2018 (W  9:30-3:30, Th 8:30-11:30)
Best Western Plus Kelly Inn, St. Cloud



Customer Service Collections and Disconnects are truly one of the most challenging tasks in your co-op. You have to collect a delinquent account from a member who is probably already experiencing financial stresses from other collectors, a dealing with "life’s worries."  How to combine customer service with the "get-it done” demands of your position are often a great challenge. In past years, we have offered credit and collections training, skip tracing, customer service training and policy comparison. The group has recently expressed the desire for a conference style session, to also include the valuable roundtable time.


Day 1 - Wednesday, September 19

9:30     Introductions, Icebreakers and Housekeeping

9:45     PUC Cold Weather Rule & Q&A - Pa Stelzner, Consumer Mediator, Consumer Affairs Office, Minnesota Public Utilities Commission

11:30   Lunch

12:30   Remote Disconnects: Meters, Policies and Procedures - Barb Schmit, Billing and Collection Manager, Lake Country Power

1:30     Break


1:45     Bankruptcies and Ask the Co-op Attorney - Jeff Dobberpuhl, Attorney

3:30     Adjourn - Networking Anyone? We can decide as a group if people have interest in getting together at the Green Mill (at the hotel) or another nearby St. Cloud restaurant.

Day 2 - Thursday, September 20 - Open Roundtable

8:30    Session Resumes with Open Roundtable - Facilitated by Marti Reynolds, Member Account Supervisor, East Central Energy

We will come together to have a full roundtable discussion. Overall topics that are important to our group include:
     - Cold Weather Law
     - Pre-paid Metering and how co-ops can develop programs that still follow CWL
     - Landlord/Tenant rules
     - Bankruptcy
     - Medically Necessary Equipment
     - What else?

9:30    Networking Break

11:30  Adjourn

Education Program Members: $269
Non-Education Program Members: $329


Best Western Plus Kelly Inn
100 4th Ave. S.

St. Cloud, MN 


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