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Energy & Customer Service Specialist

Organization: City of East Grand Forks Water & Light Dept.
Date Posted: 11/7/2018
Date Needed: 12/15/2018
City: East Grand Forks
Location: Minnesota
Country: United States
Primary Category: Member Services
Salary: $22.88 hourly
Type of Position: Full-Time
Education Requirement: Associate's

Description & Details

General Definition of Work
Performs intermediate administrative work developing and coordinating energy conservation programs, reviewing and
reporting results of energy savings to external agencies, coordinating customer service and responding to data requests,
developing and coordinating outreach, marketing and advertising programs, preparing the energy conservation budget,
performing various accounts payable and accounts receivable duties, and related work as apparent or assigned. Work is
performed under the general direction of the General Manager.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
Performs accounts payable and accounts receivable duties including invoice organization, coding and entry into
software; W-9 production for vendors; capital projects entry; calculation of sales and use tax for payment to the state;
production of postage, phone and IT service invoices to various departments and agencies; annual calculation of sales
tax paid in error.
Develops and implements conservation rebate programs; reviews and approves rebate applications; calculates
commercial energy savings and facilitates associated spreadsheet tracking.
Prepares the daily deposit including cash and checks; settlement of credit card batches; performs backup bank deposit
when appropriate and necessary.
Coordinates and manages the development of energy conservation and load programs; reviews and approves
conservation project requests; monitors program results.
Prepares and distributes energy program reports; prepares associated budgets, newsletters, surveys and spreadsheets.
Facilitates social media and advertising outreach to customers and the community; maintains department website;
purchases and distributes promotional items; staffs the display booth and various events and programs; provides
customer energy conservation education.
Performs customer service duties such as billing assistance; answering phones; payment receipt from customers;
responds to inquiries from customers.
Performs various administrative duties including but not limited to correspondence assistance; filing; record retention;
maintenance of lists and records; issuing new employee ID's; facilitating service awards.
Knowledge, Skills and Abilities
Knowledge of utility business operations and finances; knowledge of energy conservation improvements; knowledge of
energy load management; ability to communicate clearly with customers and vendors to market utility conservation
programs; ability to compile and analyze financial data; ability to read and understand basic city and state policies and
procedures of limited scope and difficulty; ability to communicate ideas effectively, both orally and in writing; ability to
analyze customer service problems and participate effectively in solving them; ability to operate standard office
equipment and related hardware and software; ability to learn specialized software, systems or equipment related to
business needs; ability to generate application records, reports, and files; ability to type accurately at a reasonable rate of
speed; ability to establish and maintain effective working relationships with industry professionals, staff, vendors, and
the general public.
Education and Experience
Associates/Technical degree with coursework in accounting, business administration, energy management,
communications, marketing, or related field and moderate experience in a technical or energy management environment,
or equivalent combination of education and experience. Bachelor's degree preferred.


Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting and using hands
to finger, handle or feel, frequently requires speaking or hearing and reaching with hands and arms and occasionally
requires standing, walking, lifting and repetitive motions; work has standard vision requirements; vocal communication
is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information
at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines,
operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires
exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light
Special Requirements
Certified Energy Manager designation within two years of hire.
Valid driver's license.

How to Apply / Contact
Qualifications: Associates/Technical degree with coursework in accounting, business administration, energy management, communications, marketing, or related field and moderate experience in a technical or energy management environment, or equivalent combination of education and experience.

Pay Range: $22.88-$33.01

The City offers a competitive salary and fringe benefit package including paid holidays, vacation and sick leave, health and life insurance, a retirement plan and a flexible benefits plan.

Applicants may be required to take written, oral or other examinations deemed necessary.

Applications and job descriptions may be obtained at the East Grand Forks Admin/Finance Office, 600 DeMers Ave or at

All applications must be received at East Grand Forks Admin/Finance Office by 5:00 PM on November 26, 2018. EOE

EGF Civil Service
600 DeMers Ave
East Grand Forks, MN 56721
(218) 399-3247

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